Refund Policy

1. General Provisions

By using the services provided through the MSmart platform, the user confirms that they have read and agreed to the terms of this Policy. We strive to provide high-quality, secure, and reliable services; however, we understand that in certain cases situations may arise where a refund request needs to be considered.

2. Refund Conditions

A refund of paid amounts may be considered in the following cases:

• the service was not provided due to technical or other justified reasons;
• a payment error occurred or a duplicate charge was made;
• other exceptional circumstances exist that may serve as a basis for a refund.

Each refund request is reviewed individually, taking into account the specific circumstances of the situation.

3. Refund Request Procedure

If a user requests a refund or encounters an issue related to the service, they may contact us using the contact information provided on the MSmart platform. When submitting a request, the user must provide the necessary information so that we can review the issue as quickly as possible and offer an appropriate solution. The request may include:

• user's name or company name;
• email address used for the account;
• payment information;
• a detailed description of the issue or reason for the refund request.

Each submitted request is reviewed by our team, and if necessary, we may contact the user to obtain additional information or resolve the matter. We strive to respond to all requests as quickly as possible and provide a fair and reasonable solution based on the circumstances of each individual case.

4. Refund Limitations

A refund may not be provided if:

• the user has received and used the service in accordance with the applicable terms;
• the issue occurred due to incorrect information provided by the user or improper use of the service;
• the user has violated the terms of service usage;
• the service has been provided fully or partially and there are no legal grounds for a refund.

5. Cancellation of Paid Services

The user may discontinue the use of paid services in accordance with the terms established on the MSmart platform. Cancellation of a service does not automatically entitle the user to a refund for payments already made and used for service provision, unless otherwise specified in this Policy or separate terms.

6. Free Trial Period

The MSmart platform may provide new users with a free trial period to explore the service features and evaluate its functionality. The free trial period is provided for up to 7 days without requiring payment information. During the trial period, users may access available features and evaluate whether the service meets their business needs. After the trial period ends, users who wish to continue using paid services may select an appropriate subscription plan according to the terms presented on the MSmart platform. If the user does not wish to continue using paid services, no payment or charge will be made after the end of the trial period.

7. Policy Changes

The MSmart platform reserves the right to modify or update this Refund Policy at any time. The updated version will be published on the platform and will become effective from the date of publication unless otherwise required by applicable law.